Gtelecom Managed IT provides services such as 24/7 monitoring of mission critical systems and servers, 24/7 Helpdesk for your daily computer needs and onsite visits by a qualified technician when issues cannot be resolved remotely. Gtelecom Managed IT can also offer additional services such as Project and Vendor Management.

Increased Up Time and Productivity
With a dedicated technology partner, businesses can prevent troubles with upgrades, software changes, growing pains, all adding to up time and productivity.

Security Strengthened, Compliance Met
An MSP's job is to be up to date and prepared for the latest security threats from cyber criminals and the security practices imposed by regulatory agencies.

Scalability
Growth is a top goal for most any businesses, and growth brings more technology demands. How many licenses does a business need, how many work stations, how many mailboxes will be needed? With Managed Services, businesses 'pay as you grow' and this lessens the 'what ifs' and 'how many's' that businesses are faced with. Because of hosting options, adding additional users is simple and affordable. Managed Services allow small businesses to stop paying for unused services, pay for what they need, and have the ability to add more when demand is met.

Predictability
Budgeting for IT can be very difficult for businesses due to the unpredictable nature of technology. Managed Service options work to bring businesses low, fixed, and predictable monthly bills.

Tailored Solutions
IT solutions are not one size fits all because each business is unique in their needs. A managed service provider gets to know a business and works to tailor a plan to individual demands and needs. If a business generates a lot of data, then their backups need to be done more frequently than those that do not generate a lot of data. If bandwidth usage is an issue, then solutions to limit congestion will be given by a managed service provider.

A Network Operations Centre (NOC) analyses problems, performs troubleshooting, communicates with site technicians, and tracks problems through resolution, escalating as appropriate. For severe conditions that are impossible to anticipate, such as a power failure or a severed optical fibre cable, Gtelecom NOC has procedures in place to immediately contact technicians to remedy the problem.

Gtelecom Call Centre consists of many aspects encompassing all the daily activities and processes that go into ensuring a call centre is efficient. A variety of technologies contribute to continued productivity, including speech recognition software that enables computers to handle customer support, natural language processing that allows better customer handling, agent training that provides agents with current best practices scenarios, and cloud based software.

Coaching and training from Gtelecom Call Centre upper management is crucial to ensure call centre agents possess the skills and knowledge needed to successfully satisfy a customer.

A call centre is an office used to receive and transmit a large volume of requests by telephone. Gtelecom Call Centre is run by Gtelecom staff and can offer either incoming product support or information to consumers with questions. Outgoing calls for telemarketing, product services, and debt collection are also made on a regular basis.

Gtelecom Call Centre consists of many aspects encompassing all the daily activities and processes that go into ensuring a call centre is efficient. A variety of technologies contribute to continued productivity, including speech recognition software that enables computers to handle customer support, natural language processing that allows better customer handling, agent training that provides agents with current best practices scenarios, and cloud based software.

Coaching and training from Gtelecom Call Centre upper management is crucial to ensure call centre agents possess the skills and knowledge needed to successfully satisfy a customer. Well-trained agents help make sure that customers are always happy, call volume is manageable and the overall team is working together smoothly. Training agents on a consistent basis is also necessary to incorporate the introduction of new products or information. All agents have some amount of downtime between calls during which training exercises can be completed.